Shipping
Shipping Policy
All orders are processed within 5–6 business days (excluding weekends and holidays) from the time the order confirmation email is received.
Once your order has been shipped, you will receive a shipping notification.
For shipments outside the EU, please contact: elisacarovilla@gmail.com
For further information, feel free to write to: elisacarovilla@gmail.com
Local pickup is available exclusively in Milan.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at elisacarovilla@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at elisacarovilla@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.